Refund and Returns Policy
Our commitment
We want you to be delighted with your Raww Scents purchase. This policy explains our voluntary change-of-mind returns and your rights when a product is faulty, damaged, unsafe, incorrectly supplied or otherwise does not meet a consumer guarantee.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Change-of-mind returns
We accept change-of-mind returns requested within **14 days of delivery**, provided that:
- you contact us at hello@rawwscents.com.au within the 14-day period before returning the product;
- the product is unopened, unused and in its original, undamaged and saleable packaging;
- any tamper-evident seal remains intact; and
- you provide your order number or other reasonable proof of purchase.
For hygiene, safety and quality-control reasons, we cannot accept change-of-mind returns of opened fragrance refills, opened perfume samples, used reeds, or glassware that has been filled or used.
You are responsible for the cost and safe return of a change-of-mind item. We recommend using a tracked service, as we cannot process the return until it is received. Original shipping charges are not refundable for a change-of-mind return.
Once the returned item has been inspected and approved, the product price will be refunded to the original payment method. Your bank or payment provider may require additional time to display the refund.
Faulty, damaged, leaking or incorrect products
If your order arrives damaged, leaking, incorrectly supplied, unsafe, materially different from its description, or with another fault, please contact **hello@rawwscents.com.au** as soon as reasonably possible. Include your order number, a description of the issue and, where practical, photographs of the product and packaging so we can assist promptly.
Depending on the circumstances and your rights under the Australian Consumer Law, the appropriate remedy may be a repair, replacement, refund or another remedy. Where a product is confirmed to have a fault covered by the Australian Consumer Law, Raww Scents will bear reasonable return costs.
Our 14-day change-of-mind period does **not** limit the time in which you may exercise rights relating to a faulty product. A faulty product does not need to be unopened or unused for you to contact us and seek a remedy.
Fragrance preference
Fragrance is personal, and a preference for a different scent is generally treated as a change of mind where the product is otherwise as described and free from fault. We therefore recommend reading the fragrance profile carefully and using any available sample before opening a full-size refill. Our fragrances are inspired interpretations, developed to evoke the character and key notes of the original. When diffused through reeds, some notes may be experienced differently from a perfume atomised on skin.
This does not affect your rights if the product is faulty, incorrectly described or does not meet a consumer guarantee.
About our designer-inspired fragrances
Raww Scents fragrances are independent, designer-inspired interpretations created to evoke the recognisable character and key notes of the referenced fine fragrances. They are not exact reproductions, and some differences should be expected.
A reed diffuser releases fragrance gradually into the surrounding air, rather than atomising perfume onto the skin. As a result, the balance, intensity and progression of individual notes may be experienced differently from the original personal fragrance. Fragrance perception and performance may also vary according to room size, temperature, airflow, diffuser placement and the number of reeds used.
Raww Scents is not affiliated with, endorsed by, sponsored by or manufactured by any designer brand referenced. Third-party trademarks belong to their respective owners and are used only to identify the fragrance profile that inspired our interpretation.
Because fragrance perception is subjective, a personal preference for a different interpretation—or an expectation that an inspired home fragrance will smell identical to the original perfume—is generally considered a change of mind, provided the product is otherwise as described and free from fault. This does not limit your rights if the product is faulty, incorrectly supplied or materially different from its description.
Order cancellations
If you wish to cancel an order, contact us as soon as possible. We will try to assist, but we cannot guarantee cancellation once an order has entered packing or dispatch. If the order has already been dispatched, the change-of-mind conditions above will apply after delivery.
Promotional gifts
Where an eligible refill is returned for change of mind, please also return any complimentary promotional sample supplied with it unopened. Promotional gifts are not redeemable for cash. This condition does not reduce any rights you have in relation to a faulty product.
Contact
To request a return or report a problem, email hello@rawwscents.com.au
